FAQs

Sometimes there can be an error in processing cards online. This is likely a pending pre-authorization and it should disappear from your credit card transactions within a couple of days.

Still experiencing an issue? Please email us at [email protected] with your name and order number so we can look into it.

Couriers can experience influxes in orders that impact expected shipment timelines. Please use your tracking number and sign up for courier updates.

Still experiencing an issue? Email us at [email protected] with your name and order number and we will help resolve it.

Sometimes confirmations land in junk folders, or checkout providers can route notifications by SMS.

If you still cannot find it, email [email protected] with the name on your order and we can send your confirmation details.

We roast Monday through Friday. Most orders are shipped or delivered within 24 hours of roasting.

You can check each coffee product page for filter and espresso brew videos and detailed instructions.

We currently have 4 cafe locations in Northwest Arkansas. Visit the locations page for full details.

Yes, we offer pastries, breakfast items, baguette sandwiches, and grab-and-go options made fresh daily.

Roaster's Choice subscriptions usually ship Mondays and Tuesdays. Other subscriptions process on the same weekday as your initial order.

Log in to your account, open subscription management, select your subscription details, and choose cancel subscription.